We have opened our Guest House for business travel and essential services as South Africa has moved to Level 3 alert of the Lockdown in 1 June 2020.
The COVID-19 protocol includes but is not limited to:
Screening of guests on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020.
Therefore, in order to prevent an infected person from checking into the hotel guests will be required to:
If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitize their hands and proceed to check-in
If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.
Educating staff (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.
Staff hand sanitizers (alcohol based) have been rolled out in back of house areas (such as kitchen, office, laundry, staff room and bathrooms) as well as front of house guest areas ( such as reception desk, bar, restaurant and lounge.
Guest Hand Sanitizer (alcohol based) are placed in easy reach of guests in public areas of the hotel with notice encouraging regular use.
Regular routine cleaning of public areas such as restrooms, breakfast rooms, table tops, counters, handrails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a chemical (a disinfectant cleaner) that kills most viruses.
Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager for further action to take place, such as contracting the NICD hotline.
Breakfast serving standards have been reviewed to replace the usual buffet with a la carte breakfast option presented to guests to avoid any instance of buffet contamination. The restaurant will have strictly controlled limited use. Guests are also welcome to take their meal on the go if they wish to do so.
Used Crockery and Cutlery are placed in the dishwasher and washed at the highest temperatures as per FCS standard.
The NICD Hotline is available to all staff and guests. In the event that anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable disease (NICD) helpline rather than going straight to medical facility, to prevent potential contamination. The NICD hotline number is 0800029999
Check-In All items on the front desk (pen, registration form and room keys and credit card machine) and the receptionist’s hands are sanitized, in front of the arriving guest, prior to any guest interaction.
Guests are required to sanitize hands and credit card prior to interaction. The speed point machine is sanitized before and after every use.
During level 3 several of our facilities are off limits, as per government regulations, including conference room and bar. Guests may make use of the pool are while observing strict social distancing practises. Social distancing applies to all public areas throughout a guest’s stay.
Where Guest have checked out, departed rooms are cleaned and sanitized.
Laundry: Linen and Towels are washed on hot wash cycle. Towels are tumble dried until fully dry and hot enough to kill any potential viral matter.
Delivery and acceptance of goods: All goods are received outside the hotel and delivery personnel are not allowed to enter the hotel under any circumstances.
Following receipt of goods, the packaging is sprayed and wiped down with sanitizer and left for minimum of five minutes before packaging is opened.
All surfaces that come into contact with delivered goods must be sanitized immediately.
While no one can predict the path of the virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of covid-19. We thank you for choosing to stay with us and look forward to get back to delivering our services.